Lupin Pharmaceuticals (Company Headquarters)

  • Customer Service Representative

    Job Locations US-MD-Baltimore
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-2381
    # of Openings
    1
    Category
    Generics
  • Overview

    Lupin is among the top five pharmaceutical companies in India and is an innovation led transnational pharmaceutical company developing and delivering a wide rage of branded & generic formulations, biotechnology products and APIs globally.  Lupin is committed to bringing innovative products for the healthcare professionals to improve the health and well-being of individuals.

     

    Responsibilities

    • Oversight on the Order Management Process and develop key relationships at our 3PL partner with respect to Customer Shipments/Deliveries
    • Handling and/or handles difficult customer complaints/issues. Ensures responses are timely/appropriate/courteous. Follows up with customer to see that complaint was satisfactorily resolved as necessary.
    • Ensure unsurpassed quality service to Lupin customers.
    • Interact with all levels of Internal Management and actively participate in meetings when required.
    • Have a detailed working knowledge of employee job responsibilities, system capabilities and limitations.
    • Understanding and compliance of department processes, procedures and policies
    • Ensure pricing problems are properly directed /researched/resolved in timely manner
    • Assist in Order Allocation Process and Backorder Management
    • Create and continuously review Business Process Procedures to maximize efficiency while maintaining superior customer service levels
    • Support Sales/Marketing, Contracts and Pricing to ensure execution of all promotions, pricing offers

    Qualifications

     

    • Associate or Bachelor’s degree in Business or related field or equivalent Customer Service related experience; or three to five years related experience and/or training; or equivalent combination of education and experience.Experience in Pharmaceutical Industry is highly preferred.
    • Ability to recommend and implement change
    • Outstanding interpersonal and organizational skills
    • Ability to operate effectively in an environment with a high volume of transactions
    • Ability to manage projects with supervision oversight / input.
    • Outstanding interpersonal skills and the ability to deal with tact and diplomacy
    • Effective planning & prioritization to achieve desired results
    • Ability to develop strong relationships with contacts at customer accounts, excellent oral and written communications.
    • Ability to analyze date, trouble shoots problems and multitask.
    • Intermediate level knowledge of MS Excel.

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